Frequently Asked Questions
Answers to the most common questions
Subscriptions & Pricing
What types of subscriptions are available?
We offer several types of subscriptions: group training (4, 8, 12 players), private training, and private training with a specific coach.
How is the price calculated?
The price depends on the subscription type and number of sessions. For players over 14 years old, an additional fee of 5 dinars is added.
Can I freeze my subscription?
Yes, you can request to freeze your subscription from the dashboard or contact the administration.
Attendance & Sessions
What happens if I miss a session?
You can make up the session at another time according to availability. Please contact the administration.
How can I track my attendance?
You can track your attendance record from the dashboard after logging in.
Can I change training days?
You can request to change training days from the dashboard or contact the administration.
Payments & Invoices
What payment methods are available?
We accept cash, bank transfer, BenefitPay, and credit cards.
How can I download invoices?
You can download invoices from the dashboard after logging in.
When should I pay for the subscription?
You can pay when starting the subscription or as agreed with the administration.
Coaches & Programs
How do I choose the right coach?
You can view the list of coaches and choose the appropriate coach according to specialization and level.
Can I change my coach?
Yes, you can request to change your coach from the dashboard or contact the administration.
What training programs are available?
We offer programs for beginners, intermediate, advanced, and professional levels.